Privacy Policy - LUCINA Egg Bank
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Lucina Egg Bank respects your privacy and is committed to safeguarding your privacy while interacting with Lucina Egg Bank website ( or any of its services. We encourage both intended parents and egg donors to read the following policy to understand how your personal information will be treated. We may change this policy as deemed necessary, so please check back from time to time.
By using our website and services, you agree to our policy towards collection, storage, use and disclosure of your personal Information and other information as described here.


Types of Data Collected

  1. Personal Information: Personal Information is any information that can be used to contact or identify you or individuals about whom you enter information, such as first name, last name, phone number, street address, comments, company name and address, title, photograph, age, height, weight, eye color, hair color, username and/or email address etc.
  2. Aggregated Information: These are the information that we collect about other users and combine with the information about you after discarding any information that directly identifies you from the personal information.
  3. Session Cookies (which expire once you close your web browser), Persistent Cookies (which stay on your device until you delete them) and Third-party Cookies (which are placed by a website from a domain other than ours) to enable a more personal and interactive experience.
  4. Like most websites, passively collects certain information from your devices, such as your IP address, browser information, unique device identifier (“UDID”) and/or your mobile operating system.
  5. We collect information that you provide to us when engaging in the following activities:
  • Requesting or scheduling a product demonstration
  • Registering for one or more of our newsletters
  • Engaging with or participating in our services, products, or other offerings. This includes:
    • Registering for an account through your healthcare provider
    • Completing a questionnaire
    • Registering as an intended parent or egg donor
  • Communication with us via email, telephone, video conference, text message, and/or other methods
  • Communicating or engaging with us through our social media accounts
  • Inquiring about, applying for, or initiating employment with Lucina Egg Bank
  • Working for Lucina Egg Bank

Email Services

We collect email lists and information that are related to marketing services. While using the website, you may be given the option to subscribe to or to be added to our email list. You may opt-out or unsubscribe from these email lists as desired.

Device Information

We may collect various information regarding the device you use to interact with our website. This may include your hardware model, browser type, operating system, Internet Protocol (IP) address and domain name, through the use of cookies and/or other technologies. If you are using a mobile device, we may also collect details of your UDID, other unique identifier, and mobile operating system.

Payment Processing Information

We only collect the payment processing information outlined above. We may use a third party method for payment processing.


The website may collect and/or store geo-location data during your interaction with the site.


We may obtain information from other sources and combine them with information we collect directly. These may include information provided by your healthcare provider, identity verification services, fraud detection service providers, credit bureaus, mailing list providers and publicly available sources, information based on your interaction with our social media networks

Information Usage

Personal Information

  • Review and process your questionnaire responses
  • For an egg donor, your personal information will be used to create a donor profile, which is made available to our partnered healthcare providers and prospective parents
  • Send emails to you
  • Satisfy our contractual obligations to you
  • Send you promotional/marketing information
  • Personalize and tailor the features, performance and support
  • Analyze, benchmark and conduct research
  • Communicate with you by email, video conferencing, telephone, text message, app notifications, or other means
  • Provide others with your personal information for limited purposes
  • Send you transactional, administrative or relationship notices

Aggregated Information

  • Perform internal operations
  • Improve the website and customize features
  • Use in statistical analysis

Share and Disclosure of Personal Information

We will not rent or sell your personal information to any third parties.

We may disclose your personal information to outside individuals and/or companies that help us bring you the services we offer. We mandate that these outside companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to us.

We may disclose your personal information if required by law or if we, in our sole discretion, determine that disclosure is reasonable to

  1. Satisfy any applicable law, regulation, legal process or governmental request
  2. Enforce this privacy policy and our terms of services, including investigation of potential violations
  3. Detect, prevent, or otherwise address fraud, security or technical issues
  4. Respond to user support requests
  5. Protect our rights, property or safety, our users and the public. 

Retention of Information

We will retain your personal information for as long as is deemed necessary for the purposes furnished in this privacy policy unless a longer period is required under applicable law, is needed to resolve disputes, protect our legal rights or otherwise to comply with legal obligations.

Opting-Out or Unsubscribe from Services

At any point of time, you may opt out of receiving email communications by clicking the “unsubscribe” button at the bottom of emails we sent you.

You can opt out of accepting cookies or disable them from your browser.

Basis for Continued Use of Your Personal Information

Please remember that, in certain cases, we may continue to process your personal information after you have withdrawn consent and requested that we delete your personal information, if we have a legal basis to do so. Moreover, if we have already disclosed your personal information to third-parties, we will not be responsible for the storage, usage, modification or retention of that data.

Do Not Track Feature

Some web browsers may enable you to use a “do not track” feature that sends signals to the websites you visit, indicating that you do not want your online activities tracked. However, the browsers with a “do not track” feature enabled may still accept cookies. Since there is currently no industry standard for how companies should respond to “do not track,” we do not respond to “do not track” requests or signals at this time.

Information Regarding Children is not directed to or intended for children under 13 years of age. We will not knowingly solicit, collect or maintain information from those we actually know are under 13, and no part of our website is targeted to attract anyone under 13. Furthermore, we do not send email communication to anyone who advises that they are under the age of 13. If we have unknowingly collected information about a user under 13 years of age, we will take necessary steps to remove that user’s personal information from our systems upon immediate knowledge.  If you are the parent or guardian of a child whom you believe has disclosed personal information to us, please contact us at

Compliance to Existing Data Protection Laws and Regulations

HIPAA Compliance

HIPAA (Health Insurance Portability and Accountability Act of 1996) provides specific protections for the privacy and security of PHI (Protected Health Information) and restricts how PHI is used and disclosed. We may only use and disclose your PHI in compliance with HIPAA and as permitted pursuant to the agreements between us and the Healthcare Providers we work with.

GDPR Compliance

We adhere to the GDPR regulations and the users of our website and services may exercise  furnished rights of access, rectification, cancellation and opposition by contacting us.

CCPA Compliance

We adhere to CCPA regulations and California residents using our website or services may exercise furnished rights of access, rectification, cancellation and opposition by contacting us.

Donor Anonymity

Lucina Egg Bank donors are fully anonymous which means we do not disclose any information regarding egg donors that can be used to contact them directly. However, certain personal information such as medical background, ethnicity, physical attributes, educational qualification, opinions may be disclosed to satisfy the needs of a prospective donor egg recipient (e.g. to allow the prospective parents to determine whether an egg donor is suitable as per their preferences). 


We take all commercially reasonable physical, electronic and administrative steps to maintain the security of your personal information collected and stored in our systems. However, despite our best efforts, the transmission of data over the internet cannot be 100% guaranteed. In a scenario where your personal information is intercepted by third-parties, we shall not be liable for any breach of the security of your personal information resulting from causes or events that are beyond our control.

Changes to This Privacy Policy

We reserve the full right to change, modify, add or remove portions of this privacy policy at any time and without prior notice, and any changes will become effective immediately upon being posted.

Contact Us

For any questions regarding our privacy policy and our treatment towards your personal information, contact us at the below furnished contact details.
3661 Valley Centre Dr., Suite 160
San Diego, CA 92130
Tel. +1 858-345-3274
Fax. 858-345-3278